PARLIAMENTARY WRITTEN QUESTION
Armed Forces: Housing (6 July 2023)

Pinnacle have completed the implementation of the Rectification Plan and are at or above the minimum Acceptable Level of Performance (ALP) in all areas where they have sole responsibility for delivery.

Performance has improved for both VIVO and Amey in the key areas of response maintenance timeframes and reducing the backlog of maintenance tasks, since the rectification plans were implemented in September 2022. However, there is still more work to do before VIVO and Amey are consistently at the ALP.

The Department has set out an expectation that suppliers must demonstrate they can sustain performance at or above the ALP before the rectification plans will be considered to have succeeded. The Department has made it very clear that there is still more to achieve before Service families are getting the level of service that they are entitled to.