PARLIAMENTARY WRITTEN QUESTION
Housing Improvement: Fraud (5 July 2023)

The domestic repair, maintenance, and improvement (RMI) sector is a vital part of the construction industry. It is one where genuine concern exists about consumer protection. The Government is committed to ensuring that we have a high-quality and professional construction industry and works with the industry and Local Authority trading standards, to improve standards of competence, consumer protection and redress, and to act against rogue builders.

The Department consulted last year on proposals to make alternative dispute resolution mandatory in the home improvements sector as part of a broader attempt to strengthen consumer rights in problematic sectors. We are now working with the Ministry of Justice to help inform and support their policy development on the use of mediation as an integrated part of the justice system.