Advanced

PARLIAMENTARY WRITTEN QUESTION
Armed Forces: Housing (12 June 2023)

Question Asked

To ask the Secretary of State for Defence, what the average waiting time was for (a) maintenance and (b) repair works on military accommodation in each of the last three years.

Asked by:
Helen Morgan (Liberal Democrat)

Answer

The previous National Housing Prime contract, which ran until the end of March 2022, did not report on the average completion times. There was no contractual requirement for the supplier to record data in that way.

Since 1 April 2022the implementation of the Future Defence Infrastructure Services (FDIS) Accommodation contracts, there have been three UK Service Family Accommodation (SFA) maintenance response categories which cover maintenance and repairs: Emergency (respond and make safe within 2 hours), Urgent (attend and fix within 48 hours) and Routine (attend and rectify within 12 days).

The table below details the average response times for Emergency, Urgent and Routine repairs and maintenance since April 2022:

Average

April 2022

April 2023

Acceptable Level of Performance

Completions in target – Emergency response

2.5 hours

1.82 hours

2 hours

Average Completion Time – Urgent Response

94 hours

46.12 hours

48 hours

Average Completion Time – Routine Response

8 days

9.25 days

12 days



Answered by:
James Cartlidge (Conservative)
19 June 2023

Contains Parliamentary information licensed under the Open Parliament Licence v3.0.