PARLIAMENTARY WRITTEN QUESTION
Department for Work and Pensions: Telephone Services (7 March 2023)
Question Asked
To ask the Secretary of State for Work and Pensions, whether his Department has withdrawn the use of the (a) SignVideo Relay Service and (b) textphone number.
Asked by:
Darren Jones (Labour)
Asked by:
Darren Jones (Labour)
Answer
I can confirm that DWP continues to provide Video Relay Service (VRS) to customers who require remote inbound BSL interpretation. All VRS is provided by our current supplier, DA Languages, via SignSolution. We do not use Textphone within the Language Services contract. We no longer use the former supplier ‘SignVideo’, referenced in the question.
Answered by:
Tom Pursglove (Conservative)
14 March 2023
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