PARLIAMENTARY WRITTEN QUESTION
Revenue and Customs (20 November 2014)

Question Asked

To ask Mr Chancellor of the Exchequer, what the average holding time has been for calls made to HM Revenue and Customs' customer service helpline in each year since 2010.

Asked by:
Mark Tami (Labour)

Answer

The Government publishes monthly performance figures from 2011-12 onwards. They are available at the following link:

https://www.gov.uk/government/publications/business-plan-indicators


Answered by:
Mr David Gauke (Independent)
27 November 2014

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