PARLIAMENTARY WRITTEN QUESTION
Railways: Disability (5 December 2022)
Question Asked
To ask the Secretary of State for Transport, whether his Department has made an assessment of the potential impact of ticket office closures on disabled people.
Asked by:
Navendu Mishra (Labour)
Asked by:
Navendu Mishra (Labour)
Answer
Today just 12% of rail ticket transactions take place at ticket offices so it is now time to review how best station staff are deployed to ensure they are providing the best service to all passengers, including disabled people. Details of how these reforms will work is for the employers and unions but any changes would be informed by the experience of Transport for London where a similar approach has worked well for some years. The Secretary of State has been clear that he wants to make sure the railway is accessible for all.
Answered by:
Huw Merriman (Conservative)
8 December 2022
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