PARLIAMENTARY WRITTEN QUESTION
Dispute Resolution: Consumers (23 November 2022)

The Government published its response to the 2021 ‘Reforming Competition and Consumer Policy’ consultation in Spring 2022. This exercise set out the many benefits of consumer Alternative Dispute Resolution and collected evidence on how it might be improved.

The Government has committed to bring forward the Digital Markets, Competition and Consumer Bill in the third Parliamentary session. Building on the evidence collected in the consultation, the Bill will contain measures to improve the consistency and quality of Alternative Dispute Resolution services in consumer markets by strengthening the accreditation and monitoring framework.