PARLIAMENTARY WRITTEN QUESTION
Asylum: Housing (22 November 2022)

The welfare and safety of all vulnerable asylum seekers in our care is of the utmost importance to the Home Office, and we expect the highest standards from our accommodation providers. Our accommodation providers are contractually obliged to provide adequate accommodation and to conduct regular quality assurance checks across the asylum estate. Robust compliance and governance protocols exist to ensure daily engagement is undertaken with our service providers by Home Office officials to ensure and assure that the providers’ operational delivery and overall performance consistently meet the required standards. This is supplemented by weekly, monthly and quarterly governance meetings.

The Home Office also has a Contract Assurance team which conducts a range of activities to ensure accommodation providers deliver to the required standards. All contingency accommodation sites are inspected by the team. Dispersal accommodation is also inspected on an intelligence led basis. Properties are checked against the high standards set by the contract, and by the law and the licensing conditions set by local authorities. Providers are required to take immediate action to address any issues that are found.

Asylum seekers can also raise specific issues or concerns about their accommodation through the 24/7 Advice, Issue Reporting and Eligibility (AIRE) service operated via Migrant Help. Home Office officials also review the issues and feedback received via Migrant Help to help understand the health of the service and address any problems, for example, by targeting inspections of properties about which issues have been raised.