PARLIAMENTARY WRITTEN QUESTION
Personal Independence Payment (20 September 2022)

We are committed to ensuring people can access financial support through Personal Independence Payment (PIP) in a timely manner, taking into account the need to review all available evidence. Reducing customer journey times for PIP claimants is a priority for the Department and we are working constantly to make improvements to our service, including using a blend of phone, video and face-to-face assessments, increasing case manager and assessment provider health professional resource and prioritising new claims, whilst safeguarding the continuity of existing awards to ensure they do not go out of payment.

We are seeing an improvement in average clearance times and the latest statistics show that the end-to-end journey has steadily reduced from 26 weeks in August 2021 to 18 weeks at the end of August 2022.