PARLIAMENTARY WRITTEN QUESTION
Work Capability Assessment: Standards (14 July 2022)

To ask the Secretary of State for Work and Pensions, how performance compared to Work Capability Assessment contractual targets in relation to (a) average speed of answering telephone calls, (b) percentage of telephone calls answered, (c) face-to-face consultation waiting times and (d) percentage of claimants sent home unseen over the period March 2018 to February 2022.

Asked by:
Gareth Bacon (Conservative)

Provider performance is measured across a range of service level agreements setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience.

The monthly performance measures against contractual targets between March 2018 and February 2022 can be found in the attached PDF document.

Answered by:
Chloe Smith (Conservative)
19 July 2022