PARLIAMENTARY WRITTEN QUESTION
Work Capability Assessment (14 July 2022)

To ask the Secretary of State for Work and Pensions, how many and what proportion of Work Capability Assessments were carried out (a) face-to-face, (b) remotely and (c) on paper between March 2018 to February 2022.

Asked by:
Gareth Bacon (Conservative)

The number and proportion of Work Capability Assessments (WCA) that have been carried out (a) face to face, (b) remotely, including telephone and video, and (c) paper based between March 2018 and February 2022, can be found in the tables below.

The contractual performance in relation to assessments by channel over the period March 2018 to February 2022 is:

	Mar 2018 - Feb 19	Mar 2019 - Feb 20	Mar 2020 - Feb 21	Mar 2021 - Feb 22
Face-to-Face	761,000	762,000	31,000	27,000
Remote	0	0	337,000	487,000
Paper-Based	257,000	292,000	128,000	83,000

With Channel proportion as:

	Mar 2018 - Feb 19	Mar 2019 - Feb 20	Mar 2020 - Feb 21	Mar 2021 - Feb 22
Face-to-Face	74.8%	72.3%	6.3%	4.5%
Remote	0.0%	0.0%	67.9%	81.6%
Paper-Based	25.2%	27.7%	25.8%	13.9%

Please Note:

• All volumes have been rounded to the nearest 1,000
• Proportions are based on actual values
• The above data is derived from unpublished management information which is collected for internal Departmental use only and has not been quality assured to Official Statistics Publication standards

Answered by:
Chloe Smith (Conservative)
19 July 2022