PARLIAMENTARY WRITTEN QUESTION
Aviation: Standards (13 July 2022)

To ask the Secretary of State for Transport, what the planned timetable is for the publication of the review conducted by the Civil Aviation Authority into (a) practices to ensure that legal responsibilities on providing care and assistance, refunds, and compensation are being met and (b) encouraging best practice.

Asked by:
Mike Kane (Labour)

Government and the Civil Aviation Authority (CAA) have been clear with industry on their obligations to passengers in the event of flight disruptions. The CAA is undertaking engagement and information gathering with airlines. The CAA, as the regulator for aviation, will take enforcement action where they identify systemic failures.

CAA publishes guidance to industry to support good practice. Additionally, we are regularly engaging with industry through the weekly Strategic Risk Group and through our development of the Aviation Passenger Charter to encourage best practice.

It is essential that consumers have access to the information they need when travelling and are clear on their rights and responsibilities. The CAA and industry already publish guidance for consumers. To further support this, the Government is working with the CAA, industry, disability and consumer groups to develop and publish an Aviation Passenger Charter. The Charter will provide passengers with a single point of information to help understand their rights and responsibilities when travelling by air. The Charter will be published shortly.

Answered by:
Robert Courts (Conservative)
18 July 2022