PARLIAMENTARY WRITTEN QUESTION
Restart Scheme: Surveys (19 May 2022)

To ask the Secretary of State for Work and Pensions, where the first quarterly Customer Satisfaction Measure survey of the Restart Scheme is published; and how that result of that survey are being used to improve the future delivery of the Restart Scheme.

Asked by:
Alison McGovern (Labour)

The Customer Satisfaction Measure (CSM) results are not published. Although DWP has not undertaken to publish the CSM results, it retains the right to do so in the future.

The purpose of the CSM is to give DWP independent evidence, at national and contract level, regarding customer satisfaction, which can be used to inform:

• current Restart Scheme provider performance improvement,
• any changes that could be made to any potential successor programme, and
• the DWP’s long term evidence base for how to best run similar programmes in the future.

The results of the first quarterly survey, and future surveys, will form a key part of Restart Scheme providers’ monthly discussions with their DWP performance managers.

Answered by:
Mims Davies (Conservative)
24 May 2022