PARLIAMENTARY WRITTEN QUESTION
HM Passport Office: Government Assistance (25 April 2022)

Question Asked

To ask the Secretary of State for the Home Department, what steps her Department is taking to help support the Passport Office with increased numbers of passport (a) applications and (b) renewals.

Asked by:
Navendu Mishra (Labour)

Answer

Due to COVID-19, over 5 million people have delayed applying for a British passport in 2020 and 2021. In March 2022 HM Passport Office decided over a million passport applications, the highest recorded in any month to date.

Since April 2021 British passport applicants have been advised to allow up to ten weeks to get their passport. However, HM Passport Office continues to endeavour to ensure its customers receive their passport as quickly as possible and is working alongside its suppliers to develop further ways to maximise its ability to cope with an unprecedented demand.

HM Passport Office has deployed a range of tried and tested contingency arrangements, which includes the increasing of resources through recruitment and enabling the flexing of resources from across the Home Office and other government departments. In addition, technical solutions, such as its latest digital application system, mean more passport applications are securely processed with fewer manual interventions to enable them to be processed more quickly.


Answered by:
Kevin Foster (Conservative)
28 April 2022

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