PARLIAMENTARY WRITTEN QUESTION
Energy Supply: Disability (20 April 2022)

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether his Department has set targets for energy suppliers to meet in regards to identifying and supporting disabled customers.

Asked by:
Ed Davey (Liberal Democrat)

Ofgem already has measures in place to require energy suppliers to support disabled customers. These include protection from disconnection during the winter, and the provision of additional support through a Priority Services Register. Ofgem monitors compliance with their rules protecting vulnerable consumers. Their most recent report is available at: https://www.ofgem.gov.uk/sites/default/files/2021-10/Ofgem%20Consumer%20Protection%20Report%20Autumn%202021_Final.pdf.

Under the Warm Home Discount scheme, Ofgem provides a breakdown in their annual reports of the Industry Initiatives supporting fuel poor and vulnerable households through measures that include benefit entitlement checks and debt write-off. The 2020-2021 report is available at: https://www.ofgem.gov.uk/publications/warm-home-discount-annual-report-scheme-year-10.

Answered by:
Greg Hands (Conservative)
28 April 2022