PARLIAMENTARY WRITTEN QUESTION
Personal Independence Payment: Telephone Services (26 January 2022)
Question Asked
To ask the Secretary of State for Work and Pensions, what the average waiting time is for customers calling the personal independence payment line.
Asked by:
Nadia Whittome (Labour)
Asked by:
Nadia Whittome (Labour)
Answer
Wait times for customers needing to make a new claim to PIP remain low with customers, on average, waiting 4 mins and 59 seconds.
Call traffic to the PIP Telephony Enquiry Line fluctuates across the day; the average speed of answer, based on the previous three months, is 23 mins and 30 seconds.
Customers calling to register a PIP Mandatory Reconsideration can expect to wait an average of 3 minutes and 2 seconds.
Answered by:
Chloe Smith (Conservative)
31 January 2022
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