PARLIAMENTARY WRITTEN QUESTION
Coronavirus: Screening (20 January 2022)

To ask the Secretary of State for Health and Social Care, whether the Government has plans to tackle the refusal by some covid-19 testing companies to provide refunds in the event that problems arise with testing kits.

Asked by:
Sir Alan Campbell (Labour)

Those purchasing tests from private providers have access to the full range of consumer rights and as individuals are contracting a private service, we advise customers to report any issues directly to the test provider. If the issue cannot be resolved, the consumer should contact their local Citizens Advice Bureau.

We monitor issues raised by the public, data submitted by providers and reports from regulatory and oversight bodies on providers.  we become aware that a provider is not meeting the required minimum standards or that their activities may be putting public safety at risk, we will ask them to take remedial action. We may also remove their listing from GOV.UK.  In certain circumstances, we will support regulatory bodies undertaking further investigation of a provider and support any legal actions or interventions.

Answered by:
Maggie Throup (Conservative)
31 January 2022