PARLIAMENTARY WRITTEN QUESTION
Construction: Complaints (6 January 2022)

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether the Government maintains a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England; and how many customer complaints have been made against general building firms for unsafe work over the last three years.

Asked by:
Mark Garnier (Conservative)

The Government is committed to ensuring that we have a high-quality and professional construction industry in the UK, and to strengthening consumers’ rights and access to redress in the domestic construction sector. We have recently consulted on proposals to reform competition and consumer policy. This includes proposals for mandatory alternative dispute resolution in the home improvements sector.

At present, the Government does not maintain a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England.

There are also several market-led mechanisms, including online forums and public reviews, that highlight those in the sector who are not doing the right thing.

Answered by:
Lee Rowley (Conservative)
13 January 2022