PARLIAMENTARY WRITTEN QUESTION
State Retirement Pensions: Females (15 October 2021)

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to help ensure that when rectifying the underpayment of the State Pension, the women affected are contacted by an appropriate means that caters to any disabilities or impairments they may have.

Asked by:
Jonathan Reynolds (Labour)

DWP is committed to ensuring our services are accessible to all. This includes making reasonable adjustments to meet the needs of all our customers who have a disability as defined by the Equality Act 2010, as well as supporting customers who may be deemed to need additional support.

DWP ensures that communications with anyone who has been underpaid State Pension meet an individual’s requirements by using the information we have recorded on our systems at the claims stage. This includes the adoption of communications aids such as: Audio / British Sign Language, Induction Loop, Type-talk, Braille and large print letters.

Regular monitoring of telephone calls and written correspondence ensures that we maintain service standards and meet each individual’s specific communication requirements.

Answered by:
Guy Opperman (Conservative)
21 October 2021