PARLIAMENTARY WRITTEN QUESTION
Access to Work Programme (8 September 2021)
Question Asked
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce the time taken for beneficiaries to receive their Access to Work payments.
Asked by:
Ed Davey (Liberal Democrat)
Asked by:
Ed Davey (Liberal Democrat)
Answer
Access to Work aim for customers to be paid within 10 days of receipt of claims and all supporting evidence. During July and August postal delays held up payment claims being received into DWP.
We have introduced scanning of all claims on day of receipt improving payment times, and Access to Work are also developing a digital claim portal which will allow customers to submit their claim online and upload any supporting information. We expect to start testing this with some customers in December 2021.
Answered by:
Justin Tomlinson (Conservative)
13 September 2021
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