PARLIAMENTARY WRITTEN QUESTION
Water Supply: Standards (22 July 2021)

To ask the Secretary of State for Environment, Food and Rural Affairs, what steps his Department takes to (a) ensure (i) Severn Trent and (ii) other water companies operate to an adequate standard and (b) protect consumers from persistent issues with the water supply system.

Asked by:
Lee Anderson (Reform UK)

Ofwat, the independent economic regulator for water and wastewater services in England and Wales, holds all water companies to account for the delivery of secure and resilient water services.

Through its price review process, Ofwat has set improvement targets for all companies to reduce main bursts by 12% and supply interruptions by 41% between 2020 and 2025. Companies must publish their performance annually against key targets.

Customers of water and sewerage companies are entitled to guaranteed minimum standards of service under the guaranteed standards scheme. Where a company fails to meet any of these standards of service then it is required to make a specified payment to the affected customer.

Answered by:
Rebecca Pow (Conservative)
10 September 2021