PARLIAMENTARY WRITTEN QUESTION
Banks: Urban Areas (22 March 2021)

Decisions on opening and closing branches are a commercial issue for banks and building societies. The Government does not intervene in these decisions or make direct assessments of the merits of a physical banking presence.

However, the Government does believe that the impact on communities of bank closures should be understood, considered and mitigated where possible. That is why the Government continues to be supportive of the Access to Banking Standard, which commits firms to ensure customers are well informed about branch closures, the bank’s reasons for closure and options for continued access to banking services. This includes the Post Office, which allows 95% of business and 99% of personal banking customers to carry out their everyday banking at 11,500 Post Office branches across the UK.

In September 2020, the FCA published guidance setting out its expectation of firms when they are deciding to reduce their physical branches or the number of free-to-use ATMs. Firms are expected to carefully consider the impact of a planned closure on their customers’ everyday banking and cash access needs, and other relevant branch services and consider possible alternative access arrangements. This will ensure the implementation of closure decisions is undertaken in a way that treats customers fairly.