Advanced

PARLIAMENTARY WRITTEN QUESTION
Compensation (8 March 2021)

Question Asked

To ask the Secretary of State for Work and Pensions, what amount has been paid to claimants for compensation for distress in (a) 2019-20 and (b) 2020-21.

Asked by:
Navendu Mishra (Labour)

Answer

The Department makes consolatory payments, to acknowledge the non-financial impact of Department maladministration. Data is not differentiated by type. For example, payments can be made for: gross inconvenience, hardship, severe distress or gross embarrassment. The total number of consolatory payments, for maladministration, made to benefit claimants

are published in the Department’s Annual Report and Accounts. The information here shows only consolatory payments for maladministration. It also excludes payments to Child Maintenance Group customers as these are not benefit claimants.

Equivalent data for 2020/21 will be finalised at the end of the current reporting year.


Answered by:
Guy Opperman (Conservative)
16 March 2021

Contains Parliamentary information licensed under the Open Parliament Licence v3.0.