PARLIAMENTARY WRITTEN QUESTION
Revenue and Customs: Staff (25 January 2021)

To ask the Chancellor of the Exchequer, how many FTE staff HMRC plans to (a) recruit externally and (b) redeploy internally, to help process appeals of fines issued for late submission of 2019-20 tax returns.

Asked by:
James Murray (Labour)

HMRC deal with appeals of fines issued for late submission of tax returns as part of their normal customer service activity and do not plan to recruit any staff specifically for this purpose. In order to help to process these appeals and the associated contact, HMRC are planning to deploy internal staff of up to 450 FTE primarily in the months of March and April but with smaller numbers in May and June as well.

Answered by:
Jesse Norman (Conservative)
28 January 2021