PARLIAMENTARY WRITTEN QUESTION
Work Capability Assessment: Surveys (22 January 2021)
Question Asked
To ask the Secretary of State for Work and Pensions, if she will change the timing of Maximus' customer satisfaction survey for claimants undergoing assessments for work capability assessments.
Asked by:
Navendu Mishra (Labour)
Asked by:
Navendu Mishra (Labour)
Answer
Assessment providers are monitored and managed against a range of measures, including customer satisfaction. It is essential we receive ongoing feedback from customers and we invite a random sample of customers to provide feedback on the service they receive each month.
There are currently no plans to change the timing of the customer satisfaction survey.
Answered by:
Justin Tomlinson (Conservative)
27 January 2021
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