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PARLIAMENTARY WRITTEN QUESTION
Personal Independence Payment: Medical Examinations (13 January 2021)

Question Asked

To ask the Secretary of State for Work and Pensions, what timescales her Department has set for private contracted firms to complete assessments of personal independence payments.

Asked by:
Mohammad Yasin (Labour)

Answer

The Department has three Personal Independence Payment (PIP) contracts for Assessment Provider Services.

Atos IT Services UK Ltd (T/A Independent Assessment Services) are contracted to deliver PIP assessments in Lot 1 (North West England / North East England / Scotland / Isle of Man) and Lot 3 (London / Southern England.)

Capita Business Services Ltd are contracted to deliver PIP assessments in Lot 2 (Central England / Wales).

Service Level requirements for the delivery of assessments are consistent across all PIP contracts. These are detailed below.

Service Level Requirement

Service Level

PIP Assessment end to end assessment process (excluding Terminally Ill cases).

All cleared within an Average Actual Clearance Time of 35 Working Days

Terminally Ill (TI) cases end to end assessment process.

All TI cases cleared within an average period of two (2) Working Days

Terminally Ill (TI) cases end to end assessment process.

100% to be cleared within five (5) Working Days.


Answered by:
Justin Tomlinson (Conservative)
21 January 2021

Contains Parliamentary information licensed under the Open Parliament Licence v3.0.