PARLIAMENTARY WRITTEN QUESTION
New Homes Ombudsman (11 December 2020)

The New Homes Ombudsman scheme will enhance consumer protection for new build homebuyers. Published on 20 July 2020, the draft Building Safety Bill includes provision for the New Homes Ombudsman scheme to resolve disputes between developers and consumers. The legislation has finished pre-legislative scrutiny and we are considering the Housing, Communities and Local Government Select Committees’ recommendations. Alongside introducing legislation, we continue to stay in touch with the industry-led New Homes Quality Board to consider the appointment of a voluntary New Homes Ombudsman scheme.