PARLIAMENTARY WRITTEN QUESTION
Winter Fuel Payment (8 December 2020)

To ask the Secretary of State for Work and Pensions, with reference to her Department's issuing of incorrect letters in relation to the winter fuel payment, what assessment her Department has made of the potential for delays in payments of the winter fuel allowance in 2020-21.

Asked by:
Jonathan Reynolds (Labour)

Every year the DWP send out approximately 12 million winter fuel payment letters. In these letters the bank account details are updated automatically. This year a computer error meant that, of the 12 million letters, sixty thousand contained our customers previous bank or building society account details, rather than their updated account details. All payments have been issued to the correct accounts. No payments will be delayed as a result of incorrect letters being issued to customers.

We aim to pay winter fuel payments to everyone who is entitled by Christmas as is the normal practice. If customers haven’t received a payment by 13 January or believe they have received an incorrect payment they should contact the winter fuel payment helpline on 0800 731 0160.

Further details about winter fuel payments can be found at:

https://www.gov.uk/winter-fuel-payment

Answered by:
Guy Opperman (Conservative)
14 December 2020