PARLIAMENTARY WRITTEN QUESTION
Travel: Repayments (23 November 2020)

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will temporarily suspend the requirement of a 14-day refund period stipulated in travel packages regulations for small travel companies unable to process refunds.

Asked by:
Fleur Anderson (Labour)

The Government has no plans to suspend consumers’ right to a refund within 14 days for package holidays. The Government recognises the challenges some businesses are experiencing in processing refunds for cancelled travel arrangements, andtravel businesses are encouraged to utilise the generous and comprehensive financial support packages put in place by the Government to help minimise the disruption caused by COVID-19, which includes two business interruption loan guarantee schemes, grant funding, tax deferrals and the Coronavirus Job Retention Scheme.

Many travel businesses are already offering consumers credit notes or alternative dates, which consumers are able accept if they choose to. However, the Government has always been clear that consumers must be offered a genuine choice between a refund or a credit note and be able to choose a refund if that is their preference.

Answered by:
Paul Scully (Conservative)
26 November 2020