PARLIAMENTARY WRITTEN QUESTION
Department for Work and Pensions: Telephone Services (18 November 2020)
Question Asked
To ask the Secretary of State for Work and Pensions, whether self-employed musicians can submit music for use on her Department's helplines.
Asked by:
Dame Karen Bradley (Conservative)
Asked by:
Dame Karen Bradley (Conservative)
Answer
DWP has a procurement framework with a list of suppliers whom we can purchase from. The Department must ensure that any music used is licence-free and adheres to accessibility standards. There are also set parameters regarding audio frequencies to ensure a quality experience for callers, particularly when using a mobile telephone.
Answered by:
Guy Opperman (Conservative)
23 November 2020
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