PARLIAMENTARY WRITTEN QUESTION
Self-assessment: Internet (11 November 2020)

To ask the Chancellor of the Exchequer, what recent assessment he has made of the adequacy of support available for people who are not digitally literate and have difficulties submitting their tax return online.

Asked by:
Nadia Whittome (Labour)

HMRC offer offline extra support, for example, through telephone, paper, and face-to-face via their Extra Support Team (face-to-face support has been temporarily suspended due to COVID-19), as well as extra support via their online services. They have also set up a dedicated helpline for anyone experiencing difficulties with seeking access to the COVID-19 support schemes. HMRC work with voluntary and community sector organisations to help taxpayers who need support for a range of reasons from digital exclusion, language, self-confidence, physical or mental health reasons, or difficulties with engaging with HMRC, for example, with compliance or debt issues.

Answered by:
Jesse Norman (Conservative)
16 November 2020