PARLIAMENTARY WRITTEN QUESTION
Ryanair: Coronavirus (29 September 2020)

To ask the Secretary of State for Transport, what discussions he has had with representatives of Ryanair on (a) continuing to fly to countries where British holidaymakers will not be admitted due to covid-19 restrictions, and (b) Ryanair's policies on refunds to passengers on the grounds that those flights have gone ahead.

Asked by:
Mark Tami (Labour)

It is a commercial decision for airlines on whether to continue to fly to countries where COVID-19 related border restrictions apply as the restrictions may not apply equally to all customers. We have urged airlines and travel agents to be reasonable and flexible in their refund and rescheduling policies. Customers who are restricted by destination border conditions, applied after they booked travel, should discuss any compensation claims with the airline or their travel insurance provider, in the first instance.

Answered by:
Robert Courts (Conservative)
7 October 2020