PARLIAMENTARY WRITTEN QUESTION
Travel: Repayments (7 July 2020)

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will take steps to ensure that travel companies refund consumers in a more expedient manner; and if he will make a statement.

Asked by:
Ed Davey (Liberal Democrat)

The Competition and Markets Authority (CMA) has issued guidance to explain to consumers and business the circumstances when refunds are due as a consequence of the disruption caused by the Covid-19 outbreak. The Government is clear that these refunds must be paid when asked for by the consumer.

The CMA has a programme of work to ensure refunds arising from the Covid-19 outbreak are paid. If the CMA finds evidence that companies are failing to comply with the law, the CMA will take appropriate enforcement action, which could include taking a firm to court if it does not address its concerns. The CMA has also set up a Covid-19 taskforce for consumers to register complaints, available through: https://www.coronavirus-business-complaint.service.gov.uk/.

Answered by:
Paul Scully (Conservative)
15 July 2020