PARLIAMENTARY WRITTEN QUESTION
Jobcentres: Staff (2 July 2020)

To support our re-implementation of Claimant Commitments in July, we are issuing guidance to Work Coaches and Case Managers. We are managing this in a phased approach to deliver a tailored and effective service for our customers, recognising the individual and prevailing circumstances including COVID restrictions. We have not needed to issue new guidance on benefit sanctions. We trust and empower our job centre managers and Work Coaches to work with their customers appropriately.

We regularly update the guidance and up-to-date information about the employment and benefits support available, including Universal Credit, Statutory Sick Pay, New style Jobseeker's Allowance, and Employment and Support Allowance, can be found here:

www.understandinguniversalcredit.gov.uk/employment-and-benefits-support/.