PARLIAMENTARY WRITTEN QUESTION
Travel Agents: Repayments (12 May 2020)

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to ensure that holidaymakers whose holiday was cancelled as a result of a change in Foreign Office travel advice are able to receive the refund to which they are entitled.

Asked by:
Darren Jones (Labour)

Package travel agencies are required to comply with The Package Travel and Linked Travel Arrangements Regulations 2018, which protect consumers who have bought package holidays. Consumers are entitled to a refund?if forced to cancel a package holiday due to unavoidable and extraordinary circumstances, which should be issued?within 14 days, depending on the nature of the contract in place. Further information on the rights and responsibilities of consumers and businesses was published on 30 April by the Competition and Markets Authority who have also set up a covid-19 taskforce for consumers to register complaints.

Answered by:
Paul Scully (Conservative)
21 May 2020