PARLIAMENTARY WRITTEN QUESTION
Aviation: Coronavirus (11 May 2020)

To ask the Secretary of State for Transport, what discussions the Government has had with (a) commercial airline operators and (b) travel insurance providers on providing timely compensation to repatriated UK travellers who have had flights cancelled as a result of the covid-19 pandemic.

Asked by:
Sarah Owen (Labour)

The Department for Transport is in regular conversation with UK airlines and is working with the sector, the regulator and consumer groups to help ensure airlines deliver on their commitments. The Government’s position is clear - if a customer asks for a refund, that refund needs to be paid.

Answered by:
Kelly Tolhurst (Conservative)
18 May 2020