PARLIAMENTARY WRITTEN QUESTION
Aviation and Package Holidays: Coronavirus (4 May 2020)

The Government recognises the challenges businesses and consumers are experiencing regarding refunds for cancelled holidays and flights. Airlines are working hard to answer the high call volumes and to process the very large number of applications for refunds.

We appreciate the frustration consumers may be experiencing. We are clear that refunds must be paid when asked for by the consumer. The Department for Transport is in regular conversation with UK airlines and wider membership bodies. The department is working closely with the sector, the regulator and consumer groups to help ensure airlines deliver on their commitments.