PARLIAMENTARY WRITTEN QUESTION
Children: Maintenance (9 March 2020)

To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential merits of allocating named caseworkers to complex cases undertaken by the Child Maintenance Service.

Asked by:
Caroline Nokes (Conservative)

Child Maintenance Service caseworkers deliver a broad range of services’ across business lines, covering applications, case maintenance, arrears and enforcement. Child Maintenance Service caseworkers receive the skills to provide a service to customers in their specific line. In addition, the service also provides complex caseworkers, who can provide additional expert knowledge in that line. Flexing this resource, as and when complex matters arise, maximises the value they can add to delivering successful client outcomes.

Answered by:
Mims Davies (Conservative)
13 March 2020