PARLIAMENTARY WRITTEN QUESTION
Employment and Support Allowance: Telephone Services (14 October 2019)
Question Asked
To ask the Secretary of State for Work and Pensions, what the average waiting time has been for calls to the Employment Support Allowance helpline in each month since October 2018.
Asked by:
Damian Hinds (Conservative)
Asked by:
Damian Hinds (Conservative)
Answer
The average wait time for calls to the Employment Support Allowance helpline in each month from October 2018 to September 2019 is shown in the table below in the format of hours:minutes:seconds.
| Average Wait Time |
October 2018 | 00:11:30 |
November 2018 | 00:12:44 |
December 2018 | 00:21:36 |
January 2019 | 00:20:06 |
February 2019 | 00:20:47 |
March 2019 | 00:18:31 |
April 2019 | 00:29:56 |
May 2019 | 00:23:15 |
June 2019 | 00:17:29 |
July 2019 | 00:26:51 |
August 2019 | 00:26:17 |
September 2019 | 00:24:42 |
Answered by:
Mims Davies (Conservative)
21 October 2019
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