PARLIAMENTARY WRITTEN QUESTION
Universal Credit: Domestic Abuse (17 July 2019)

The Department is sensitive to the fact that it can be difficult for any victim of domestic abuse to come forward and disclose this. Universal Credit claimants are assigned to a single Work Coach, with whom they can build a trusting relationship. All of our work coaches have received mandatory training, developed with input from domestic abuse charities in order to help them recognise the signs of abuse. If it becomes apparent that a claimant has been, or is a victim of domestic abuse, as soon as they feel able to disclose this personal and sensitive information, a discussion should take place about their circumstances to enable their work coach to tailor the support they provide to their needs. This includes signposting the claimant to expert organisations. Almost all Jobcentres have private rooms available so that individuals can discuss these sensitive issues in private.

With the permission of the claimant, their Work Coach is able to record the information they disclose, in a free text format, through the use of pinned notes, which supports staff in identifying and managing relevant experiences and circumstances of individual claimants.