PARLIAMENTARY WRITTEN QUESTION
Taxis: Assistance Animals (24 June 2019)

Taxis and private hire vehicles (PHVs) provide vital services for disabled people, and it is unacceptable for drivers of these vehicles to refuse the carriage of passengers with assistance dogs.

In February, the Government published its response to the report of the Chair of the Task and Finish Group on taxis and PHV licensing, indicating its intention to introduce mandatory disability awareness training as part of National Minimum Standards that will enable everyone, including those travelling with assistance dogs, to reach their destination easily, confidently and at no additional cost.

In the meanwhile, I would urge licensing authorities to use their existing licensing powers to ensure that all taxi and PHV drivers have the knowledge and skills necessary to provide every passenger with the assistance they require.