PARLIAMENTARY WRITTEN QUESTION
Pension Credit (4 June 2019)

To ask the Secretary of State for Work and Pensions, what training her Department has provided to (a) her Department's and (b) CAPITA call centre staff on the rules for backdating pension credit claims for mixed-age couples.

Asked by:
Mark Tami (Labour)

G4S now provide the initial call service facility for Pension Credit. The contract with CAPITA ended in September 2018.

The Department has provided a comprehensive package of training material regarding the mixed age couple policy change to Pension Credit claim processing agents and call centre staff, who provide the initial Pension Credit ‘triage’ function. The training material specifically includes guidance on handling backdated claims to Pension Credit for mixed age couples, including highlighting the deadline of 13 August to potential claimants for making a backdated claim.

Answered by:
Guy Opperman (Conservative)
17 June 2019