PARLIAMENTARY WRITTEN QUESTION
Delivery Services: Fees and Charges (3 June 2019)

We have been clear to retailers the need to comply with legislation by ensuring information about delivery conditions or restrictions is clear and up front at the point of purchase so consumers can make an informed choice and if appropriate choose to shop elsewhere.

We have issued revised guidance for business and both the Competition and Markets Authority and the Advertising Standards Authority have undertaken compliance reviews and taken action as a result. The “delivery.law” website launched by Highland Trading Standards last year enables consumers to register a complaint for referral onto the relevant authority to consider enforcement action where there has been a breach of consumer law. The portal also provides guidance to business and consumers.

Government has ensured that everyone, including retailers, has access to an affordable postal service for deliveries across the UK via the Universal Service.