PARLIAMENTARY WRITTEN QUESTION
Social Security Benefits: Medical Examinations (13 March 2019)

To ask the Secretary of State for Work and Pensions, reference to the Written Statement of 5 March 2019, Health and Disability Announcement, HCWS1376, what steps her Department is taking to ensure that its new single digital platform is accessible to ill and disabled people.

Asked by:
Marsha De Cordova (Labour)

For many of our customers, digital offers a more accessible communication channel and is something that our stakeholders have been asking for us to introduce. We recognise the challenges for customers who cannot access our online services despite making it accessibility compliant. We will have a choice of other channels available including assisted digital where customers can ask for assistance from friends, family or other organisations, or by contacting DWP by phone or face to face.

Answered by:
Justin Tomlinson (Conservative)
19 March 2019