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PARLIAMENTARY WRITTEN QUESTION
Railways: Tickets (15 January 2019)

Question Asked

To ask the Secretary of State for Transport, if he will extend the remit of the Rail Ombudsman to include oversight of train ticket selling platforms which are not operated by train operating companies.

Asked by:
Darren Jones (Labour)

Answer

The Rail Ombudsman is a voluntary scheme established by the franchised GB rail companies who are its members. The Office of Rail and Road (ORR) is currently consulting on making membership of the Rail Ombudsman scheme mandatory for all the rail companies to which it issues licences.

Online train ticket selling platforms provided by members of the Rail Ombudsman scheme are already within the remit of the Ombudsman. However, online Third Party Retailers (such as the Trainline), which are not directly affiliated to Ombudsman scheme members, are not required to hold licences from the ORR and are not therefore within consideration for mandatory membership.

Nevertheless, the Rail Delivery Group is currently in discussions with Third Party Retailers and their professional body (the Third Party Rail Retailers Association) to explore the possibility of them joining the Rail Ombudsman scheme in due course.


Answered by:
Andrew Jones (Conservative)
21 January 2019

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