PARLIAMENTARY WRITTEN QUESTION
Personal Independence Payment (6 December 2018)

To ask the Secretary of State for Work and Pensions, what steps her Department has taken to ensure that disabled people have access to a customer service email address for personal independence payment assessments.

Asked by:
Marsha De Cordova (Labour)

A general email enquiry address is not currently available but work is underway to introduce a new online customer service route as soon as possible in 2019. Where claimants require contact via email as a reasonable adjustment to make a claim, Independent Assessment Services continue to make arrangements to do so.

Answered by:
Sarah Newton (Conservative)
11 December 2018