PARLIAMENTARY WRITTEN QUESTION
Personal Independence Payment (6 December 2018)

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the effect on disabled claimants of personal independence payment (PIP) of the closure of the Atos PIP customer service email.

Asked by:
Marsha De Cordova (Labour)

A general email enquiry address is not currently available but work is underway to introduce a new online contact route as soon as possible in 2019. Where claimants require contact via email as a reasonable adjustment to make a claim, Independent Assessment Services continue to make arrangements to do so. There are a range of contact routes currently available to claimants, including a free phone enquiry line, written enquiries by post or a range of alternative formats including braille, large print, text phone & sign video to assist claimants within the claim process.

Answered by:
Sarah Newton (Conservative)
11 December 2018