PARLIAMENTARY DEBATE
Pensioners: Cost of Living - 24 April 2023 (Commons/Commons Chamber)

This month, pensioners received the largest ever cash increase to the state pension and pension credit. In addition, all pensioner households will receive a £300 cost of living payment. The Government are committed to helping pensioners with the cost of living.

I thank the Minister for her answer. One of the best ways to help pensioners with the cost of living is to ensure that everyone claims the pension credit to which they are entitled. What work is she doing to engage with the high street banks on their more vulnerable customers who are over the state pension age, both to identify those who might be missing out and to facilitate applications for pension credit, which can make a vital difference?

My hon. Friend is right to highlight the vital role that high street banks play in interacting with vulnerable pensioners and vulnerable customers. Organisations such as Virgin Money and HSBC have worked to promote pension credit uptake. I will be working with them and a variety of other stakeholders as we build up to the cost of living payment deadline on 19 May and the inaugural DWP pension credit awareness week on 12 to 16 June.

Pension credit continues to be a serious issue, with £1.7 billion going unclaimed each year. Will the Minister introduce an effective strategy in the coming year, perhaps following some of the initiatives we see in Scotland, to make sure everyone gets what they are entitled to in these very difficult times?

The Department for Work and Pensions is straining every sinew because this is incredibly important to us, and to me. We need to make sure we are doing all we can to reach those vulnerable customers. We have done a nationwide advertising campaign, which the hon. Gentleman may have seen. We are doing a lot in the build-up to 19 May, and I want to work with everyone in the House to make sure we use Members of Parliament as much as possible to reach out to vulnerable pensioners in our constituencies.

I call the shadow Minister.

The price of food is rising by 30%, yet the Government are continuing to fail pensioners at this very difficult time: nearly 200,000 women in their 80s have been underpaid for years because of errors at the DWP; hundreds of thousands of pensioners are missing out on pension credit, as we have heard; and when pensioners do get their pension credit application in, it can take up to three months for officials in the Department to process a claim. When will the Government finally tackle this appalling pattern of failure?

Labour put up pensions by 75p. We put them up by nearly £20. We are doing all that we can to support pensioners, and they know that we have got their backs.