PARLIAMENTARY DEBATE
Problem Gambling - 2 July 2019 (Commons/Commons Chamber)
Debate Detail
This statement is about today’s announcement on support for those affected by problem gambling. While we all want a healthy gambling industry that makes an important contribution to the economy, we also need one that does all it can to protect those that use it. Problem gambling can devastate lives, families and communities. I have met those who have lost more than the UK’s annual average salary during one night of gambling online, and parents who are now without a child as a result of gambling addiction.
Over recent months, I have also met representatives from the gambling industry and colleagues from right across the House to discuss what more needs to be done. We can all agree that it is best to prevent harm before it occurs and to step in early where people are at risk, but we also need to offer the right support for those people who do experience harm. We have already acted to reduce the minimum stake on fixed odds betting terminals to £2 from £100. We have tightened age and identity checks for online gambling websites—an important step in protecting children and vulnerable people who may be at risk.
Today, five of the biggest gambling companies have agreed a series of measures that will deliver real and meaningful progress on support for problem gamblers. This announcement has been welcomed by the Gambling Commission, GambleAware and Gamban. These companies, together, represent about half of the British commercial gambling industry. At the heart of this package is a very significant increase in their financial contribution to fund support and treatment. Last year, voluntary contributions across the whole industry to problem gambling yielded less than £10 million. Now, five operators—William Hill; Bet365; GVC, which owns Ladbrokes Coral; Flutter, formerly known as Paddy Power Betfair; and Sky Betting & Gaming—have said that over the next four years they will increase tenfold the funding they give to treatment and support for problem gamblers. In this same period, they have committed to spending £100 million specifically on treatment. The companies will report publicly on progress with these commitments, alongside their annual assurance statements to the Gambling Commission.
Last week, as the House knows, NHS England announced that it is establishing up to 14 clinics for those with the most complex and severe gambling problems, including where gambling problems co-exist with other mental health problems or childhood trauma. It has also been announced that the first NHS problem gambling clinic offering specific support for children is set to open. The funding announced today enables a huge boost for the other treatment services that complement specialist NHS clinics, and it will help us to place an increased focus on early intervention.
I know that Members across the House have argued for a mandatory, statutory levy to procure funds for treatment and support in connection with problem gambling. I understand that argument. However, as the House knows, legislating for this would take time—in all likelihood, more than a year—to complete. The proposal made this morning will deliver substantially increased support for problem gamblers this year. It may also be said that receipts from a statutory levy are certain and those from a voluntary approach are not, but it is important to stress two things. First, these voluntary contributions must and will be transparent, including to the regulator, and if they are not made, we will know. Secondly, the Government reserve the right to pursue a mandatory route to funding if a voluntary route does not prove effective.
This is a clear financial commitment from industry to addressing the harms that can come from gambling. But this is not solely about spending money: it is a package of measures spanning a number of different areas to ensure that we tackle problem gambling on all possible fronts. First, a responsible gambling industry is one that works together to reduce harm and wants customers to be safe, whichever platform they use or however they choose to gamble. The companies already identify customers whose gambling suggests they may be at risk and take steps to protect them—their licences require this—but they will go further. We have already seen the successful launch of GamStop, the multi-operator self-exclusion scheme. I am pleased that companies have committed to building on this through the greater sharing of data between them to prevent problem gamblers from experiencing further harm.
Secondly, the five companies will use emerging technology to make sure that their online advertising is used responsibly. Where technology exists that can identify a user showing problem gambling behaviours, and then target gambling adverts away from that person, they have committed to using it. More generally, the industry has already committed to a voluntary ban on advertising during live sport during the daytime that will come into force next month.
Thirdly, operators have committed to giving greater prominence to services and campaigns that support those in need of help. They have pledged to increase the volume of their customer safer gambling messaging; to continue their support for the BetRegret campaign, which is showing promising early results; and to review the tone and content of their marketing, advertising and sponsorship to ensure that it is appropriate.
These are welcome commitments that represent significant progress in the support that operators give for those impacted by problem gambling, but as technology advances, we will need to be more sophisticated in how we respond. The five companies that have proposed these measures today will be working closely with the Government, charities and regulators so that we can address any new or developing harms. I commend the leadership of the five companies who have put these measures forward. They are proposals from some of the industry’s biggest companies. I believe that it is reasonable for the biggest companies with the largest reach and the most resources to do more and show leadership, but the industry as a whole needs to engage in tackling problem gambling, and we want other firms to look at what they can do to step up. And I repeat: it will remain open to the Government to legislate if needed, so this is not the end of this conversation. We will keep working hard as a Government to make sure we protect users, whether online or in the high street.
There is still much more to do, but today’s announcement is a significant step forward. It means substantially more help for problem gamblers, more quickly than other paths we could take. We must and we will hold the companies that have made these commitments to them, and we will expect the rest of the industry to match them. They will change lives for the better and contribute to the ongoing work we are doing to make gambling safer for everyone. I commend this statement to the House.
I thank the Secretary of State for advance sight of his statement. Last September, Labour announced that we would introduce a 1% mandatory levy on gambling companies to pay for research, education and treatment of problem gambling. We stand by that commitment today: only a mandatory levy will do.
I am glad that the gambling industry has sat up and listened to what we and other campaigners, on both sides of the House, are saying on this issue. Credit where it is due: the big five companies have shown leadership and responsibility, which are sorely lacking in some other parts of the industry. Gambling addiction costs the economy an estimated £1.2 billion a year, yet the amount that the industry currently contributes to treating addiction is paltry.
The voluntary levy, as it currently operates, asks for 0.1% of gambling yield. That target is never met. The industry turns over £14.5 billion a year, yet contributes less than £10 million a year to GambleAware. Some companies contribute amounts that are, frankly, insulting to the voluntary system. SportPesa, which sponsors Everton, and Fun88, which sponsors Newcastle, gave only £50 each last year. Both are white labels of the company TGP Europe. Best Bets gave £5, while GFM Holdings Ltd gave just £1. Given that there are 430,000 gambling addicts, 55,000 of whom are children, that is completely unacceptable and deliberately insulting to those leading players in the industry who are trying to take responsibility. Will the Secretary of State tell us how he will make such companies take more responsibility if not through a mandatory levy?
The Secretary of State for Health and Social Care now supports a mandatory levy; Simon Stevens, chief executive of the NHS, supports a mandatory levy; the Gambling Commission supports a mandatory levy; and Gambling with Lives supports a mandatory levy. However, I cannot quite understand from his statement whether the Secretary of State, who has responsibility for this policy area, supports a mandatory levy—does he or not?
We in the Opposition believe that a mandatory levy is the only way to provide the structure and consistent funding that a proper system of research, education and treatment needs, and with the NHS at the heart of the process. In the announcement today, the so-called big five have said they will fulfil the 0.1% donation to GambleAware, but where will the rest of the funding go? Who or what will establish the proper clinical models and guidelines for service provision? Can the Secretary of State tell us how the Government will ensure that the money does not just go on the companies’ pet projects?
After today, we will still have inadequate regulation and a Gambling Act that is outdated and not fit for the digital age. Gambling companies licensed in the UK are sponsoring UK football teams yet operating entirely abroad, behaving irresponsibly and fuelling addiction in countries such as Kenya. Companies are allowing customers to lose tens of thousands of pounds on multiple credit cards in a single sitting. There are companies that bombard customers who try to self-exclude with advertising emails and offers of free bets, then make them sign non-disclosure agreements when they settle.
The gambling market is broken, and it is up to the Government to fix it. We do not need a voluntary patch, but a full overhaul of rules and regulations. I fear that the Secretary of State and the Government will fail in that task.
It is also right, as the hon. Gentleman says, that the rest of the industry needs to do better—I said as much in the statement. It is important that other companies follow the example set by the five who have spoken this morning. They need to take more responsibility in the way that he suggests. As I have made clear, we do not take off the table a mandatory levy, particularly for those companies that are not prepared to proceed on a voluntary basis as the five now are.
I do not doubt that the reason why those five are proceeding in this way is a result of pressure applied by many in this House, including those of us in government who have met repeatedly with them to make clear what our expectations are and to say that, if those expectations are not met voluntarily, they will be met in other ways. I make the same clear to all those companies that have not yet come forward as those five have.
The hon. Gentleman makes the fair point that people will want to know that the funding goes to the right places and does not simply find itself recycled back into the budgets of the five companies. As a result of what has been announced today, there will now be consultation with the NHS, the Gambling Commission, GambleAware and others on where the funding should go. Those organisations, of course, are best placed to indicate where the funding can best be used. Then, of course, it will be for the Gambling Commission to audit how that spending is distributed so that we all know where it is going and we can all judge whether it has been sent to the right places. If it has not, we reserve the right to continue to act in a different way.
Despite repeated warnings, successive Governments have failed to tackle what is a pernicious problem, particularly among less well-off people. Historically, people with gambling and other addictions who have health insurance or money can get treated, so I very much welcome the fact that some of these companies are now going to fund treatment for the less well-off. But will the Secretary of State say a little more about how he envisages these clinics? Will they be sustained on a long-term basis? What is the geographical spread? Will the money be hypothecated? Critically, will the NHS match the money from the five companies to date?
I welcome the move today, but I have to say that I am not convinced that we will not need some kind of mandatory levy in the longer term.
In answer to my right hon. Friend’s point about hypothecation, I should say that it has been made clear that £100 million of the money announced today will be reserved for treatment over the four-year period. We will want to make sure that the requirements for treatment are met via this contribution and those that we expect the rest of the industry to make.
As I mentioned in the statement and as my right hon. Friend knows, commitments have already been made by my right hon. Friend the Secretary of State for Health and Social Care to spend money on gambling, which is a recognised and real health problem. The money I have announced today is to supplement that. We must make sure that there is no duplication but rather that these contributions reinforce the money that is already committed.
What we have now is an unacceptable compromise. Any amount that cannot be guaranteed, cannot be budgeted. If we are to provide education, research and support, it cannot be done piecemeal. We need to employ people, provide training and rent premises, and we need a strategy that can be followed over a five, 10 or even 15-year period. A voluntary levy does not provide such a platform. There is no continuity or security.
This offer is an attempted pay-off—a bribe—to appease the conscience of the gambling industry, and it takes the heat off. I fear it also allows the UK Government to absolve themselves of their responsibility. It leaves the commissioning of services to organisations favoured by the Gambling Commission, which is funded by the gambling industry. That is not a good model for commissioning harm-reduction services, or education and research. Will the Minister review the role of the Gambling Commission and its funding model to make sure it is effectively regulating gambling companies, including by legislating, if necessary, to ensure that responsible working practices are in place?
The draft statement says:
“I have met users who have lost more than the UK’s annual average salary on credit cards during one night of gambling online.”
Are we going to address gambling on credit cards? I see no word on that. It mentions fixed odds betting terminals, for which the maximum stake was set at £2, but let us not forget that the gambling industry was dragged kicking and screaming to the table on that particular one. I hope the same will not be said about harm reduction in years to come.
A mandatory levy would deliver a return of 1% of gross gambling yield. What is being put forward today—except by only five companies, but that represents about half of the commercial gambling industry—is exactly for that: 1% of gross gambling yield. We would not derive any more income from a mandatory levy than we will from this process, but via this process we will derive it more quickly, and that is a real advantage for the problem gamblers whom I know he and I are both very concerned to help.
I do not accept that this is a piecemeal commitment. It is a four-year commitment, which we—all of us; not just the Government—will have the opportunity to monitor. If it is not being met in the way we all expect, we can and will take further action.
The hon. Gentleman is right that the Gambling Commission receives its funding from the industry; that is generally the case with regulators. If we had a mandatory levy, it would still fund the same activities. However, I believe the Gambling Commission is the right body, as the regulator, to be able to give us the assurance, which the Opposition spokesman properly raised, that the money is being spent on the right things, not simply ploughed back into the activities of the five companies.
The hon. Gentleman knows I take the view that there is more to do in relation to gambling on credit. He knows, too, that the Gambling Commission is in the process of looking at this in detail. I want to see what it concludes, but I believe a lot more can be done on gambling on credit to make sure that those who are particularly vulnerable do not find themselves more vulnerable by gambling on credit.
With caveats, may I ask my right hon. and learned Friend to confirm: first, when will the voluntary levy start happening; secondly, can it be front-loaded, so that there is a pool of money to do the research as soon as possible; thirdly, who will determine who does the research; and, fourthly, how will those who have not yet volunteered be implored to join the party and to contribute a voluntary levy? Lastly, and slightly separately, what progress has been made on a ban on all gambling adverts during live sports?
I thank and pay tribute to my hon. Friend for the considerable pressure he has continued to apply to the industry. As I mentioned earlier, I believe the credit for this announcement goes not just to those making it, but to the many Members of this House on both sides who have applied consistent pressure on the gambling industry.
My hon. Friend asks when the voluntary levy will begin. As I indicated, one of the advantages of this approach in comparison with that of a mandatory levy is that we will start to see the fruits of it very shortly. By the end of this year, we expect to see additional funding coming through for the targets we wish to see addressed.
Secondly, my hon. Friend asks about front-loading. Of course, we want those who are going to be able to use this money to be able to set the parameters for how it should be used, so we must make sure that demand is met. At the moment, it is not likely that those who would be spending this money could spend £60 million a year. However, we of course want the industry to be receptive to requests for money as and when they are made, and it has indicated that it will be, so we must make sure we meet demand as it grows.
Thirdly, in relation to research funding and who will decide where it should go, as I have indicated, it will be for the industry to propose where this money should be spent, but it can be spent only in areas where the Gambling Commission and indeed others believe it is appropriate expenditure.
The BBC reports that a gambling industry spokesman has said that the welcome but modest—let us admit that it is modest—action today is to protect it from further, tougher action from us such as that on the tobacco industry. The gambling industry is right to draw the comparison with tobacco because it makes billions by creating misery and taking lives. Does the Secretary of State therefore agree that we need to go further? That would include banking the concession on the voluntary levy, but preparing now for a mandatory levy; effective, independent regulation of gambling products; and moving towards the comprehensive ban on advertising and sponsorship that applied to tobacco?
The hon. Gentleman’s points are fair. I will not comment on what people may have said to the BBC. We must stick to the facts of the proposals and what they really mean, which is that we will recover from those five companies—as I have said, they comprise about half the commercial gambling industry— at least the same amount of money as we would if we had a mandatory gambling levy. There are questions about how we can be sure that the money finds its way to the right targets. We have sensibly dealt with those this afternoon and we will need to keep our attention on them. However, the amounts involved are similar if not identical to those that a mandatory levy would recover.
The proposals do not protect the industry from tougher action, and we will need to pursue matters further in a variety of ways—through advertising and other protections. We are not insulating anybody from further action on gambling. The Government will continue to do what we believe it is responsible to do to protect those who are vulnerable. However, it is fair to accept that the proposals are a significant step in the right direction and will produce a significant step up in the funding that gets to those who most need it, whose lives have been damaged by problem gambling and who require help now. The change will help us to deliver that assistance.
Will the Secretary of State acknowledge the unique position of horse-racing and its relationship with gambling in terms of the levy, sponsorship and live advertising? Does he also agree that millions of people like me enjoy a flutter on the gee-gees, a bet on the football and a visit to the casino or arcade without any difficulties, as an enjoyable pastime?
The hon. Gentleman is also right to focus on horse-racing. I know that he is a huge supporter of the industry and does a great deal in this place to raise awareness, which he has done again today. He will recognise that the Government have introduced several measures, including last year’s changes to the levy itself, which brought in substantially more income—about £45 million more. We want to ensure that gambling can continue for those who enjoy it and do it responsibly and that companies take full responsibility for ensuring that any problems are properly addressed.
I give the statement a small welcome. It goes some way towards addressing the problem, but not nearly far enough, and Liberal Democrats will continue to argue for a compulsory levy. Gambling addiction is a public health problem, with clear links to mental health issues, and it needs a public health response first. The real cuts in public health under the Government are estimated to be between £700 million and £1 billion. Does the Secretary of State believe that today’s commitment will somehow help reverse the damage done by the Government?
The hon. Lady is right that we are considering a public health problem. As I said a moment ago, the Government are approaching it as such, and further action will be taken in the NHS plans to deal with problem gambling, for both adults and children. She is also right about the significant overlap with mental health problems, which of course we need to address in parallel. The money we are discussing is to enhance and add to that provision, not to replace it. It is important to say that. It is £100 million that will be diverted to treatment over four years and I hope that it will add considerably to what can be done for people who suffer from those serious problems.
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