PARLIAMENTARY DEBATE
Topical Questions - 14 July 2016 (Commons/Commons Chamber)
Debate Detail
My constituent Margaret Graham recently attended my surgery. She was at her wits’ end over protracted dealings with her energy supplier, npower, which has continually failed her since it made a huge error resulting in a very large overpayment. Since my intervention it has apologised and offered £150 in compensation, but this has been going on since 2013. Can the Minister assure me and the House that energy companies will treat their customers fairly and with respect, and does she agree that they should be held fully to account for their failings?
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